LuckyNugget Privacy Policy

At Lucky Nugget, we are committed to protecting your personal information and respecting your right to privacy while you enjoy our games and services. This Lucky Nugget Casino privacy policy explains what data we collect, how we use it, and the choices you have regarding your personal information. By registering an account, using the Lucky Nugget app, or accessing our platform through Lucky Nugget login, you agree to the practices described below.

Information We Collect

We collect various categories of information when you interact with our Lucky Nugget online casino, whether through our website, our mobile applications, or our downloadable software. Our LuckyNugget platform gathers data at registration, during gameplay, and whenever you contact our support team.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence, including data required for our lucky nugget canada players and other target markets.
• We record financial information related to deposits and withdrawals, including the payment method you select from our approved list of providers.
• We track your gaming activity, including games played, wagers placed, and loyalty points earned, to operate our rewards program.
• We log technical data such as your IP address, device type, browser, and operating system whenever you use the LuckyNugget app or access LuckyNugget casino login through desktop or mobile.
• We may collect identity verification documents when required under our compliance obligations.

How We Use Your Information

Our LuckyNugget team uses your personal data to provide, maintain, and improve our services. We use your information to verify your identity, process transactions, prevent fraud, and comply with the requirements of the Kahnawake Gaming Commission. Here at Lucky Nugget, we also use your data to personalize promotions, manage your loyalty tier, and deliver customer support through live chat, available 24/7 in multiple languages.

We may use your contact details to send you information about our welcome bonus, daily promotions, or updates regarding your Lucky Nugget casino online account, unless you have opted out of marketing communications. You may update your preferences at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and remember your preferences across sessions. Our Lucky Nugget casino mobile experience and desktop platform both rely on cookies to keep you signed in, analyze site traffic, and tailor content to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic Lucky Nugget casino login functionality.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• We share data with payment processors, including Digiprocessing Limited, to complete deposits and withdrawals securely.
• We disclose information to regulatory authorities, such as the Kahnawake Gaming Commission, when legally required.
• We share data with group companies operating under Super Group (SGHC) Limited and the Cityviews Group for account management and fraud prevention purposes.
• We may share information with service providers who support our IT infrastructure, customer support, and marketing operations.
• We disclose information where necessary to comply with legal obligations, court orders, or law enforcement requests.

Data Security

We are committed to protecting your data using industry-standard encryption and security protocols. Our servers, based in Canada, are protected by firewalls and monitoring systems designed to prevent unauthorized access. While we take extensive precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted through the Lucky Nugget app or our website.

Account Protection

We encourage you to keep your Lucky Nugget login credentials confidential and to use a strong, unique password. If you suspect unauthorized access to your account, you must contact our support team immediately at luckynugget@casinosupportgroup.com.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. We respect these rights and aim to respond to your requests promptly.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain processing activities, including direct marketing.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us through our help centre or by emailing our support address. We will verify your identity before processing any request related to your LuckyNugget account.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal, regulatory, and accounting requirements. If your account remains inactive for six months, we may apply an administration fee as outlined in our terms, and we will retain relevant records in accordance with our regulatory obligations even after account closure.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a person under the legal age has registered an account, we will close it immediately and delete the associated data.

International Data Transfers

Because our LuckyNugget casino operates across multiple markets, including Canada, New Zealand, and Chile, your information may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards.

Third-Party Links

Our website and Lucky Nugget app may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post any revisions on this page, and continued use of our LuckyNugget services after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this privacy policy, or about how we handle your personal data, please reach out to our support team through live chat, available around the clock, or by emailing luckynugget@casinosupportgroup.com. We are here to assist you with any privacy-related inquiries regarding your Lucky Nugget casino account.